Policies
Return Policy
We stand behind every Chainsaw Baits glidebait. If something isn’t right, we’ll help you get it sorted quickly and fairly.
Returns at a glance
Key details on eligibility, timing, and how to start a return.
What’s the return window?
Returns are accepted within 30 days of delivery for eligible items.
What items are eligible?
Unused, unmodified items in original packaging with all included components. If your order arrived damaged or incorrect, we’ll make it right.
Are custom or clearance items returnable?
Items marked final sale (including clearance) and custom requests are not eligible for return unless they arrive damaged or incorrect.
Do I need a return authorization?
Yes. Please contact us first so we can issue return instructions and help avoid delays.
Who pays return shipping?
If we made a mistake or your item arrived damaged, we’ll cover shipping. Otherwise, return shipping is the customer’s responsibility.
When will I get my refund?
Once received and inspected, refunds are typically processed within 3–5 business days back to the original payment method.
Chargebacks
Fraudulent chargebacks may result in account suspension or collection actions.
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